Policies and Regulations

Quality Management System Policy

The Quality Management System Policy sets out CHARM-EU’s commitment to an integrated approach to quality assurance and enhancement as set out in  the European Standards Guidelines (ESG 2015) Standard 1.1 Policy for Quality Assurance and Standard 1.10. Cyclical External Quality Assurance) and in the European Approach to Quality Assurance of Joint Programmes (2014) Standard 9 Quality Assurance. It outlines CHARM EU’s approach to quality assurance of academic programmes, of research, of administration and of the student experience.

Download it here.

New Programme Design and Approval Policy

The New Programme Design and Approval Policy outlines the rigorous design and approval process undertaken to ensures that CHARM EU academic programmes deliver on the CHARM EU vision, mission and education principles. It addressed the requirements of Standard 1.2 Design and Approval of Programmes of the European Standards Guidelines (ESG 2015) and Standard 3 Study Programmes of the European Approach to Quality Assurance of Joint Programmes (2014).

Download it here.

Procedure on the Approval of New Programmes Interim Process


The Procedure on the Approval of New Programmes Interim Process meets the specific requirements of Section C Procedure for External Quality of Joint Programmes in the EHEA of the European Approach to Quality Assurance of Joint Programmes (2014). These requirements will remain in place until such time as the resolution of awarding authority by European University Alliances.

Download it here.

Programme Monitoring and Review Policy


The  Programme Monitoring and Review Policy aims to meet the ongoing requirement for review of CHARM-EU requirements of Standard 1.7 Information Management and Standard 1.9 Ongoing Monitoring and Periodic Review of Programmes of the European Standards Guidelines (ESG 2015) and Standard 9 Periodicity of the European Approach to Quality Assurance of Joint Programmes (2014).

Download it here.

Academic rules and regulations

The Academic rules and regulations apply to the academic year and apply to the admissions procedure, enrollment, education, the assessment and the final review of requirement to be awarded with of the Joint Degree Master’s Programme Global Challenges for Sustainability and to all students who are registered in the Joint Degree Programme and to all those who request to be admitted. The rules and regulations of assesment & progression regulate student assessment, examinations, qualifications, progression, withdrawal, and graduation.

Download the Academic Rules and Regulations here.

Download the Rules and Regulation for assessment and progression here

 

Right to Review procedure

The Right to Review procedure outlines the process should students wish to have their Phase mark reviewed. 

Download it here.

Appeals Policy


The Appeals Policy outlines the framework on which students may bring an appeal of a decision arising from admissions, registration, assessments, disciplinary conduct, and the awarding of financial support. It outlines the timeframe for resolution and the escalation pathway for appeals and aligns with the requirements of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

Download it here.

 

Appeals procedure


The Appeals Procedure provides a clear pathway and timeframe for the management of Appeals within CHARM-EU , in compliance with the expectations of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

Download it here.

Complaints Policy


The Complaints Policy provides a framework to ensure complaints are investigated in a transparent, fair and timely manner in order to reach a clear resolution, in compliance with the expectations of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

Dowload it here.

Complaints Procedure


The Complaints Procedure provides a clear pathway and timeframe for the management of Complaints within CHARM-EU , in compliance with the expectations of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

Download it here.

Services Policy


The CHARM-EU Services Policy sets out how the five CHARM-EU Alliance Universities will cooperate to ensure the delivery of high quality services throughout the student journey to all CHARM-EU students irrespective of their location or mode of participation in compliance with the expectations of the European Standards Guidelines (ESG 2015) Standard 1.6 Learning Resources Student Support and with the CHARM EU Education Principles.

Download it here.

Teaching Allocations Policy


The CHARM-EU Teaching Allocations Policy details how CHARM EU ensures the allocation of teaching staff from across the five CHARM-EU Alliance Institutions and Knowledge Creation Teams (KCT) members to resource high quality teaching and learning in academic programmes, in compliance with European Standards Guidelines (ESG 2015) Standard 1.5 Teaching Staff.  

Download it here.

Dignity and Respect Statement


CHARM EU as a European University is committed to upholding European values. This includes upholding and protecting an individuals right to Dignity and Respect. This is central to the CHARM-EU Principle of Inclusiveness, in addition to being a legal requirement within CHARM-EU partner jurisdictions and a requirement of the European Standards Guidelines (2015) 1.1 Policy for Quality Assurance. 

Download it here.

Capstone Supervision Policy


The Capstone Supervision Policy  applies to Phase 3 of the ‘Global Challenges for Sustainability’ Masters programme and explains the roles and responsibilities of those involved in Supervision and promotes a consistent and positive learning experience by students. The policy aligns with the requirements of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment and Standard 2 and 5 of the European Approach to Quality Assurance of Joint Programmes (2014) on Learning Outcomes and Learning, Teaching and Assessment.

Download it here.

Tuition Fees Policy


The Tuition Fees Policy ensures that each year the tuition fee is reviewed and approved by the partner institutions. The policy ensures a balance between keeping the cost for students as low as possible and keeping the programme sustainable.

Download it here.

Refunds Policy


The Refunds Policy aims to define the conditions that need to be accomplished to get a refund of the tuition fee of the programmes. As the policies in every country and every partner institution are different, CHARM-EU has written a specific policy for CHARM-EU students to ensure equal conditions for all of them, no matter the University where they start.

Download it here.

 

Grants Policy


The objective of the Grants Policy is to inform the students about the available grants and how they are managed in CHARM-EU, keeping the balance between transparency and data protection.

Download it here.

Quality Enhancement Policy

To continuously improve the quality of CHARM-EU long duration programmes, a Quality Enhancement Policy has been established. This policy outlines the systematic approach to identify, document and implement actions that enhance student experiences and program delivery.

Download it here.

Withdrawal Procedure

CHARM-EU understands that some students may have to withdraw from their educational programme for various reasons. This withdrawal procedure document provides information for students considering withdrawal and clarifies student and administrative actions needed for withdrawal.

Download it here.

If you need to withdraw from a CHARM-EU educational programme, please start the process here