Policies and Regulations

Quality Management System Policy


The Quality Management System Policy sets out CHARM-EU’s commitment to an integrated approach to quality assurance and enhancement as set out in  the European Standards Guidelines (ESG 2015) Standard 1.1 Policy for Quality Assurance and Standard 1.10. Cyclical External Quality Assurance) and in the European Approach to Quality Assurance of Joint Programmes (2014) Standard 9 Quality Assurance. It outlines CHARM EU’s approach to quality assurance of academic programmes, of research, of administration and of the student experience.

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New Programme Design and Approval Policy


The New Programme Design and Approval Policy outlines the rigorous design and approval process undertaken to ensures that CHARM EU academic programmes deliver on the CHARM EU vision, mission and education principles. It addressed the requirements of Standard 1.2 Design and Approval of Programmes of the European Standards Guidelines (ESG 2015) and Standard 3 Study Programmes of the European Approach to Quality Assurance of Joint Programmes (2014).

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Procedure on the Approval of New Programmes Interim Process


The Procedure on the Approval of New Programmes Interim Process meets the specific requirements of Section C Procedure for External Quality of Joint Programmes in the EHEA of the European Approach to Quality Assurance of Joint Programmes (2014). These requirements will remain in place until such time as the resolution of awarding authority by European University Alliances.

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Programme Monitoring and Review Policy


The  Programme Monitoring and Review Policy aims to meet the ongoing requirement for review of CHARM-EU requirements of Standard 1.7 Information Management and Standard 1.9 Ongoing Monitoring and Periodic Review of Programmes of the European Standards Guidelines (ESG 2015) and Standard 9 Periodicity of the European Approach to Quality Assurance of Joint Programmes (2014).

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Appeals Policy


The Appeals Policy outlines the framework on which students may bring an appeal of a decision arising from admissions, registration, assessments, disciplinary conduct, and the awarding of financial support. It outlines the timeframe for resolution and the escalation pathway for appeals and aligns with the requirements of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

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Complaints Policy


The Complaints Policy provides a framework to ensure complaints are investigated in a transparent, fair and timely manner in order to reach a clear resolution, in compliance with the expectations of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

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Complaints Procedure


The Complaints Procedure provides a clear pathway and timeframe for the management of Complaints within CHARM-EU , in compliance with the expectations of the European Standards Guidelines (ESG 2015), Standard 1.3  Student -Centred Learning Teaching and Assessment.

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Services Policy


The CHARM-EU Services Policy sets out how the five CHARM-EU Alliance Universities will cooperate to ensure the delivery of high quality services throughout the student journey to all CHARM-EU students irrespective of their location or mode of participation in compliance with the expectations of the European Standards Guidelines (ESG 2015) Standard 1.6 Learning Resources Student Support and with the CHARM EU Education Principles.

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Teaching Allocations Policy


The CHARM-EU Teaching Allocations Policy details how CHARM EU ensures the allocation of teaching staff from across the five CHARM-EU Alliance Institutions and Knowledge Creation Teams (KCT) members to resource high quality teaching and learning in academic programmes, in compliance with European Standards Guidelines (ESG 2015) Standard 1.5 Teaching Staff.  

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